When you buy goods on the internet, you as a customer have a 14-day right of withdrawal that applies from the time you have received the item you have ordered.
When you exercise your right of withdrawal:
You must inform us that you regret. The message must be sent by e-mail to support@merchberry.no In the e-mail, the name, address, e-mail address, order number and which product (s) the return applies to must be clear and unambiguous.
You should return the products to us immediately and before the right of withdrawal expires (statutory 14 days).
You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packed and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the impairment compared to the original value of the product for used or damaged product.
The right of withdrawal does not apply to:
Products that are sealed for health or hygiene reasons, and where the seal has been broken by you.
Products of a nature sealed sound or image recording and where the seal has been broken by you.
Tailor-made product that is specially adapted for you or that has a clear personal touch to your wishes.
Services that have been completed and where you have explicitly agreed that the service will be performed without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issue of newspapers or magazines. For more on the Right of Withdrawal Act, look here .
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