Merchberry AS operates this online store on behalf of the influencer.
The company is headquartered in Oslo. The company's postal address is Pilestredet 75C, 0354 Oslo.
If you want to get in touch with us, you can send an e-mail to firstname.lastname@example.org with your errand and contact information, then you will hear from us in short time.
When you have completed the order, the order confirmation will be sent to your e-mail address. In the confirmation you will find information about product(s), price, invoicing and delivery address.
If you find any of the information incorrect in your order confirmation, please contact us immediately by e-mail to email@example.com .
We pack and try to send your order as soon as possible, but at high pressure it can take 1-7 days before your order is sent.
Our normal delivery time is 2-5 business days when the item is shipped.
In case of delayed delivery, (without us informing about longer delivery time) please contact us by e-mail: firstname.lastname@example.org .
Shipping costs from 39, - regardless of order. For purchases over 500, - or two products, shipping is free. *
All prices in the store are stated in NOK and include 25% VAT. Except from international shipments, they have 0% Norwegian VAT, but includes import fees in your country.
We reserve the right to change / adjust prices caused by price changes from the supplier, incorrect printing in the price list and incorrect prices due to incorrect information.
Shipments internationally are sent with DHL Express and cost NOK 199, this includes all taxes and duties.
Foreign customers do not pay VAT. This handles the online store, the price will be the same.
Right of withdrawal
When you buy goods on the internet, you as a customer have a 14-day right of withdrawal that applies from the time you have received the item you have ordered. 5.1 When you exercise your right of withdrawal:
You must inform us that you regret. The message must be sent by e-mail to email@example.com In the e-mail, the name, address, e-mail address, order number and which product (s) the return applies to must be clear and unambiguous.
You should return the products to us immediately and before the right of withdrawal expires (statutory 14 days).
Take advantage of our solution for return shipping, the condition of the products upon submission is the responsibility of the consumer, the products should therefore be sent well packed and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the impairment compared to the original value of the product for used or damaged product. 5.2 The right of withdrawal does not apply to:
Products that are sealed for health or hygiene reasons, and where the seal has been broken by you.
Products of a nature sealed sound or image recording and where the seal has been broken by you.
Tailor-made product that is specially adapted for you or that has a clear personal touch to your wishes.
Services that have been completed and where you have explicitly agreed that the service will be performed without the right of withdrawal.
Goods that can quickly deteriorate, such as food.
Single issue of newspapers or magazines. For more on the Right of Withdrawal Act, look here .
Complaints and complaints
All products are inspected before delivery. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current legislation to correct the error free of charge.
You must always contact us for approval before returning a defective item.
The complaint must be sent immediately after the defect has been discovered.
6.1 How to proceed in the event of a complaint
Any errors and omissions must always be reported to firstname.lastname@example.org where you enter your name, address, e-mail address, order number and description of the error.
If we are unable to correct the error or deliver a similar product, we will refund you for the defective product in accordance with applicable law. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not damaged, defective or similar in accordance with current legislation. In the event of a complaint, we follow Norwegian law. read more here .
Limitation of liability
We do not take responsibility for indirect damages that may occur due to the product.
We do not take responsibility for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, fire, pandemic, war, government decision, reduced or non-delivery from the supplier.
Furthermore, no responsibility is assumed for changes in products / product properties that have been changed by the respective supplier and / or other factors beyond our control.
We reserve the right to make printing errors in the online store as well as sold-out products at the time of ordering. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always do our best to expose the products as accurately as possible.
By shopping at Merchberry AS, you accept our data protection policy and our processing of your personal information. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to third parties without legal basis.
Merchberry AS is responsible for the processing of personal data that you have given us as a customer. Your personal information is processed by us to be able to handle your order, as well as the times you have requested newsletters or promotional offers and to be able to adapt the marketing to your individual needs.
10.1 What is personal information? Personal information is all information that can be directly or indirectly attributed to a natural person.
10.2 What information do we store? To handle your order and answer questions related to your order, we store first and last name, address, telephone number, e-mail address, IP address and purchase history.
Your information is stored as long as we have a legal basis for processing your information, e.g. to fulfill the agreement between us or to comply with a legal obligation under e.g. the Accounting Act.
10.3 Legal basis In connection with the purchase, your personal information is processed to complete the agreement with you. Marketing, promotions and similar mailings are done with your consent.
10.4 What information is shared and for what purpose? 10.4.1 Payment provider
When you buy, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number is also stored with the payment provider. The information is stored to complete the purchase and to protect the parties from fraud. Payment providers we use are: Nets, Kviq and Vipps.
10.4.2 Delivery company In order to deliver your orders and complete our agreement, we must share specific information with the delivery company. What is shared with the delivery company is first name, last name and address information. Email address and / or mobile number can also be shared for notification. The delivery company we work with is: Posten.
10.4.3 Newsletter If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use to send out newsletters.
10.5 The right of access You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in readable format.
10.6 Right to rectification You have the right to ask us to update incorrect information or supplement incomplete information.
10.7 The right to be forgotten You can request the deletion of your personal information at any time. There are few exceptions to this right to be deleted, e.g. whether it must be retained in order for us to fulfill a legal obligation (in accordance with the Accounting Act).
10.8 Responsible for data protection Merchberry AS is responsible for the storage and processing of personal information in the online store and ensures that the rules are followed.
10.9 How we protect your personal information We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal information and passwords securely.
Changes to the general terms and conditions
We reserve the right to make changes to the terms at any time. Changes to the terms will be posted online in the online store. The changed terms are considered accepted in connection with bookings or visits to the website.
Dispute and choice of law
In cases where a dispute cannot be resolved between the company and the customer, you as a customer can contact the Consumer Council. For residents of an EU / EEA country other than Norway, complaints can be sent online via Consuming Europe's side .
In the event of a dispute, we follow decisions from the Consumer Council or the corresponding litigation body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Norwegian law.
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